This privacy policy is effective from 25.05.2018г.

     1. Who are we??

Coop ""Panda"", exclusive owner of the trademark Office 1, with UIC 000885099, address: Sofia, 139 Tsarigradsko Shosse Blvd., is a personal data administrator within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679-GDPR) and local legislation.

We strive to provide you with maximum transparency about why we need your data and how we store it.

""Panda"" Cooperative respects the right to privacy of all individuals. The Privacy Policy provides information on the way in which ""Panda"" Cooperative processes your personal data, regardless of whether you are our client, a user of our website or a contractor.

     2. How to contact us?

If you have any questions about this Policy, would like to exercise any of your rights, or suspect that your personal data may be processed in violation of the law or your wishes, you can contact us at the following contacts:

Coop "Panda"

139 Tsarigradsko Shosse Blvd

гр. Sofia 1784

Mobile: 0879 901 009

Email: dpo@office1.bg

      3. What information do we collect about you?

At Panda Cooperative, we primarily process personal data that you, as our client, provide to us voluntarily in the course of our business relationship, or by registering on our website. www.office1.bg. We may also receive information containing your personal data from our subfranchisors, business partners or from public records.

We may process the following personal data of yours::

Name, surname, telephone, e-mail, position/profession, delivery address; date of birth, data from voice recording, data from video recording, bank card:

• Name, surname, telephone number, position/profession – when communicating by telephone;
• Name, surname, email – when registering on the website;
• Email – when subscribing to the newsletter on the website;
• Name, surname, telephone, e-mail, position/profession, delivery address – when processing inquiries and requests/contracts for the products/services provided by the company;
• Date of birth – when sending congratulations and compliments for name days, birthdays and professional holidays;
• Voice recording - of incoming and outgoing telephone calls from the Customer Service Center of Office 1;
• Video recording - when visiting company buildings, in Office 1 stores;
• Bank card - when paying for products/services online

 Without providing us with the personal data described, we will not be able to perform the services you expect from us.

      4. Why do we need your data??

We are processing your personal data only for the following purposes:

4.1. processing inquiries and requests/contracts for the products/services provided by the company or for the supply of goods and services for the needs of the company, as well as the relationships that arise on this occasion;

4.2. Providing information and suggestions about current, promotional and new products and services;

4.3. Sending congratulations and compliments for name days, birthdays and professional holidays;

4.4. Providing satisfaction surveys and your opinions for you to complete;

4.5. Provision to third parties (couriers, subcontractors, sub-franchisors, specified in point 6).

     5. On what basis do we process your personal data??

In order for us to process your personal data lawfully, a valid legal basis must exist. Depending on the purposes, we process your personal data on the following grounds::

• execution of a contract/request or preliminary steps for the execution of a contract – for the purposes of points 4.1 and 4.5;
• consent received from you – for the purposes under items 4.2, 4.3, 4.4.
• legitimate interest – regarding voice and video recordings;

Where we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time, which will not affect the lawfulness of the processing based on your consent before its withdrawal..

     6. What we do with the personal data we collect?

""Panda"" Cooperative processes your personal data by electronic means of recording and storing information or by maintaining a paper medium. All electronic and paper media containing personal data are protected by the appropriate organizational and technical measures according to the requirements for preventing accidental or intentional destruction, accidental loss, unauthorized access, modification or dissemination, as well as from other unlawful forms of processing.

Your personal data in electronic form is stored by Panda Cooperative on the territory of the Republic of Bulgaria on servers with limited access, located in secure facilities, whose security measures are subject to ongoing verification. The servers are protected by antivirus software, firewalls and others.

"Panda" Cooperative stores your personal data in electronic form and on cloud systems of reliable providers. The servers of these companies are located in the Republic of Bulgaria/within the EU. If you want to find out with which providers your data is stored, you can exercise your right under point 8 of the part "What are your rights".

In connection with the processing of inquiries and requests/contracts for products/services, Panda Cooperative provides your personal data to third parties. These may be companies from the Panda Cooperative group, sub-franchisors-regional representatives of the Office 1 Couriers brand and subcontractors, carrying out the delivery and installation of furniture, warranty service of equipment, operating within the European Economic Area. In the latter case, Panda Cooperative is committed to providing your data only to persons, bound by contracts containing standard clauses for the protection of personal data approved by the European Commission.

     7. How long do we store your personal data??

We store your data for the period specified in the applicable regulatory requirements. If no such period is specified, your data will be destroyed after the purposes for which it was collected have been fulfilled..

We store your data for the following periods::

• Data on completed orders, such as invoices, protocols, shipping notes, are stored in accordance with current legislation.
• bank card details when paying for products/services are not stored.
• voice recording data is stored for a period of 1 year
• video recording data is stored for 30 days
• the remaining data is stored as long as it is necessary to fulfill the purposes or until you withdraw your consent.

     8. What are your rights??

• To be informed about the processing of your personal data;
• Want access to them;
• Request correction if inaccurate;
• To request their deletion;
• To request their blocking (restriction of their processing));
• Want us to transfer your personal data to another person;
• To object to the processing of your personal data;

If you wish to exercise any of your rights or have any questions regarding the processing of your personal data, please contact us at the contacts specified in section 2 of this Privacy Policy..

If you believe that your rights in relation to the protection of personal data have been violated, you have the right to appeal to the competent court, as well as to the Personal Data Protection Commission at Sofia 1592, Blvd. "Prof. Tsvetan Lazarov” № 2, tel. 02/91-53-518, email: kzld@cpdp.bg, web page: www.cpdp.bg

POLITICS

BY QUALITY,

THE ENVIRONMENT AND

HEALTH AND SAFETY

AT WORK

 of COO "PANDA" - Sofia

            COOP "PANDA" since its first introduction to the Bulgarian market in 1991 has been developing successfully thanks to our constant effort to research and satisfy the requirements of our clients, through the products and services that we offer.

            В modern market conditions - with increasing competition in the market and increasing consumer demands, the management estimates that for the successful business and sustainable development of the organization, a policy based on the principle is necessary

CUSTOMER, STAFF AND ENVIRONMENTAL FOCUS -

ПCONSISTENTLY MEETING THEIR REQUIREMENTS AND EXPECTATIONS IN RELATION TO THE PRODUCTS AND SERVICES OFFERED, TO ENSURING A SAFE WORKING ENVIRONMENT AND CONTRIBUTING TO THE PROTECTION OF THE ENVIRONMENT!

                The policy on quality, environment and occupational health and safety of COOPERATION "PANDA" covers:

•   Determining the organizational context that influences the management of quality, environment and occupational health and safety, and to reflect changes in it.
• Identifying risks and opportunities for processes, occupational health and safety and the organization's activities, but at the same time planning and implementing the necessary measures to address/achieve them;
• Setting annually measurable goals for quality, occupational health and safety, and the environment for the purpose of continuous improvement and development of the organization;
• Active involvement of management personnel, who must define objectives, directions and tasks, and create the environment in which personnel are able to actively contribute to achieving measurable quality, environmental and health and safety objectives;
• Involving staff at all levels and using their potential for the benefit of the organization, ensuring Measurable goals, their continuous training and maintenance, and increasing the competence of all employees;
• Continuously expanding market share, anticipating and responding to new trends;
• Continuous implementation of new competitive services and products;
• Taking targeted actions to achieve compliance with the requirements of users and stakeholders, compliance with legal provisions, increasing the efficiency of the quality, environmental and health and safety management system at work, planning and implementing continuous improvements;
• Building mutually beneficial relationships with our suppliers, customers and contractors;
• Limiting and, where possible, preventing harmful impacts on the environment as a result of our products and services;
• Improving environmental performance, expressed in efficient management and limiting the amount of waste generated and increasing the efficiency of energy and resource use;
• Strengthening employees' personal responsibility for environmental protection;
• Consultation and participation of workers and workers' representatives, where applicable;
• Encouraging workers to report incidents promptly
• Targeted actions towards users of our products and services to raise their environmental awareness, by providing collection points for end-of-life electrical and electronic equipment and batteries in our facilities, on-line orders and issuing electronic invoices;
• Effective management of health and safety at work, expressed in the prevention of occupational accidents, prevention of potential incidents, and deterioration of health,preventing the spread of infections, sick and etc.
• Maintaining the available equipment, means of access to the workplace, emergency exits and firefighting equipment, etc., in a safe and health-free manner;
• Maintaining an up-to-date documented policy – ​​communicated, understood and implemented within the company;
• Disseminating this policy to employees and making it available to external stakeholders of the organization upon request.
• The policy is reviewed at least once a year, when the management review is conducted..

The Chairman of the Board of Directors and the Management Committee are responsible for the implementation and maintenance of the Quality, Environmental, Occupational Health and Safety Policy and are committed to the continuous improvement of the Environmental, Occupational Health and Safety Management System, as well as ensuring its implementation by the company's employees.

The management of COOP "PANDA"

DECLARES

their participation and responsibility in the implementation of the declared quality, environmental and occupational health and safety policy.

22.05.2020 г.                                                ELKA KAMENOVA – TSANKOVA

CHAIRMAN OF THE BOARD OF DIRECTORS OF PANDA COOPERATIVE