GENERAL TERMS OF USE OF THE WEBSITE AND ONLINE STORE
1. General Provisions
1.1 Throughout these Terms, capitalised words and expressions—whether inflected or used in the plural—shall have the meanings given in Section III below.
1.2 These Terms simultaneously govern::
а) the rules for using the Site;
b) the conclusion, content and performance of distance sales contracts concluded through the Online Store.
1.3 The Terms apply automatically to all distance sales contracts concluded via the Online Store, unless there is another valid agreement between Seller and Buyer that excludes or limits their application. In the event of a conflict between the Terms and an individual contract, the specific provisions of the contract prevail.
1.4 The Buyer and Seller may agree that these Terms—or particular clauses of them—shall apply to sales contracts not concluded through the Online Store by including an express provision to that effect in a separate agreement.
1.5 The Terms are binding on all persons who visit and/or use the Site, register on it and/or purchase Goods through the Online Store. By clicking any object, link or button on the Site’s pages, as well as by placing any Order, users agree fully to these Terms as in force at that moment and undertake to comply with them.
1.6 Office 1 may unilaterally amend the Terms—whether by changing the Goods, their parameters and characteristics, delivery conditions or any other information published on the Site. The Terms may be updated at any time without special notice to the Buyer. Office 1 will inform Buyers of any changes by publishing the relevant information on the Site. It is the Buyer’s responsibility to familiarise themselves with updates; unless otherwise stated, changes take effect on the date they are published.
1.7 Office 1 ensures that the Terms are publicly accessible and up to date on its website at www.office1.bg and, upon request, provides Buyers with printed copies in its own outlets and those of its partners.
2. Information about Office 1 and Contacts
ТTrade name: Panda Cooperative „
UIC: 000885099
VAT №: BG000885099
Registered office: Tsarigradsko shose 139, 1784 Sofia (Mladost district)
Phone: 02 976 00 06
E‑mail: customer_care@office1.bg
Website: www.office1.bg
In these Terms, “Office 1” means Panda Cooperative, which:”):
а) holds the exclusive rights to the Office 1 trade mark for all goods and services worldwide;
b) develops the brand through its own stores in Bulgaria and online via the Online Store under the same name, offering branded goods, and through third parties—franchise partners in Bulgaria. The seller via the Online Store may be Panda Co‑operative or another merchant that has concluded a franchise agreement with it;
c) owns and administers the Site at www.office1.bg;
d) is registered as a personal‑data controller under the Personal Data Protection Act, Unless otherwise provided, the contact telephone and e‑mail for Office 1 that Buyers may use are those stated above in this Section, within business hours (09:00–18:00, Monday–Friday). The Buyer pays any telephone costs at local rates or according to the tariff plan of their telecom operator.
3. Definitions
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„Online Store” |
the electronic platform on the Site through which the Seller offers Goods for sale, the Buyer places Orders and pays for Goods, and distance sales contracts are concluded under these Terms. |
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„CPA” |
the Consumer Protection Act (published in State Gazette 99 of 9 December 2005, in force since 10 June 2006, with subsequent amendments).; |
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„Buyer” |
any natural or legal person or other legal entity that uses the Site and/or Online Store in any way, including browsing, placing Orders, purchasing, paying for or returning Goods and carrying out any related actions.; |
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„General Terms” |
these Terms and their annexes, as well as any subsequent amendments published on the Site; |
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„Office 1” |
the trader Panda Cooperative (see Section II above for details).; |
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„Order” |
the Buyer’s order to purchase specified Goods together with the chosen method of payment, delivery and receipt.; |
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„Seller” |
Office 1 or another merchant that sells Goods through the Online Store under a franchise agreement with Office 1.; |
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„Buyer Profile” |
a section of the Site consisting of an e‑mail address and password, enabling the Buyer to place Orders and containing the Buyer’s information (provided on registration) and their order history (orders, invoices, etc.).; |
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„Website” |
the domain www.office1.bg and its subdomains.; |
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„Goods” |
the goods offered for sale by the Seller through the Online Store.; |
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„Delivery Price” |
the transport costs of delivering Goods to the Buyer, stated in BGN including VAT.; |
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„Goods Price” |
the price per unit or quantity of Goods stated in BGN, including VAT and all taxes and fees. The Goods Price does not include the Delivery Price.. |
4. РRegistration of a Buyer Profile
4.1 Anyone may freely browse the Site and Online Store without registration.
4.2 Goods may be ordered and a sales contract concluded only after the Buyer has registered a profile.
4.3 Registration is complete when the Buyer:
a) filling out by the Buyer electronically a registration application with content determined by Office 1 and available on the Site. The fields that must be filled in are marked with an asterisk. When registering on the Site, the Buyer specifies an electronic address (email) and a password for access to the Buyer's Profile;;
b) marking with a checkmark in the box “I agree with the General Terms and Conditions”, by which the Buyer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, thereby once again declaring that he is familiar with the General Terms and Conditions and accepts them in full. By recording the statement under the previous sentence by Office 1, the electronic statement also acquires the quality of an electronic document within the meaning of the Electronic Document and Electronic Signature Act;;
с) subsequent pressing by the Buyer of the registration confirmation button;
d) confirmation by Office 1 of the registration on the Site by notifying the Buyer by e-mail to the e-mail address specified by the Buyer..
4.4 The Buyer declares that the information provided in the registration form is accurate and complete and undertakes to update it within three days of any change
4.5 If the Buyer provides inaccurate or incomplete information, Office 1 may delete it, refuse access to the Online Store or cancel registration and terminate the contract unilaterally without notice. Office 1 is not liable for incorrect or undelivered Orders resulting from inaccurate data.
4.6 After registering, the Buyer may place Orders using their username and password.
4.7 The Buyer is fully responsible for keeping their e‑mail and password confidential and for any actions by third parties using them. Suspicion of unauthorised access must be reported immediately to Office 1.
5. Goods and Orders. Conclusion of Distance Contracts
5.1 The Buyer may order any Goods available in the Online Store. When ordering, the Buyer selects the type and quantity of Goods and chooses the method and timing of delivery from the options provided. Goods shown on the Site may not be available in all physical stores..
5.2 Each item offered online is accompanied by price, main characteristics and additional information to help Buyers make an informed choice. Office 1 is not liable for non-essential inaccuracies or typographical errors. Images are illustrative; delivered products may differ from images or packaging..
5.3 Office 1 may change items, prices and other characteristics at any time without notice. Buyers are deemed informed as of the date of publication on the Site. Some information may relate to items not currently available..
5.4 The Buyer orders Goods by sending an Order via the electronic form, email or phone. Electronic orders may be placed 24/7; phone orders during working hours..
5.5 An Order is completed by adding items to the virtual basket, logging into or registering a Buyer Profile, entering delivery details, choosing payment method and clicking “Complete Order”.:
a) Viewing the offered Goods;
b) Adding Goods/s to a virtual basket. Until the Order is confirmed, the Buyer can view and change the ordered Goods, quantities, payment method and other data related to the specific Order, as well as see at any time all the Goods selected by him, their price, as well as their total amount;;
с) Logging into an already registered Buyer Profile or registering a new Buyer Profile (for Buyers who do not have one on the Site);;
d) Confirming or entering a delivery address;
e) Confirming the payment method;
f) Completing the Order.
5.6 By completing an Order, the Buyer undertakes to pay the Goods Price and Delivery Price and acknowledges that the Order entails an obligation to pay..
5.7 Office 1 sends an email acknowledging receipt of the Order, which is not yet an acceptance. Office 1 may decline all or part of an Order (e.g. if out of stock), notifying the Buyer by e‑mail or phone. In that case, Office 1’s sole obligation is to refund any prepaid sums.
5.8 The distance sales contract is formed when the Buyer receives a confirmation e‑mail that the Goods are ready for dispatch. The parties are the Buyer and the merchant offering the Goods through the Online Store (Office 1 or another franchise merchant).
5.9 The contract consists of these Terms and any additional agreements between Seller and Buyer.
5.10 The Seller may use subcontractors to fulfil obligations under the distance contract without notifying or seeking the Buyer’s consent.
5.11 Ownership passes from Seller to Buyer upon delivery after payment. Risk passes upon delivery to the Buyer.
5.12 The Seller may refuse future orders for repeated breaches of these Terms.
5.13 Office 1 is not liable for non‑performance due to unforeseen circumstances beyond its control, including force majeure, accidents or Internet problems.
6. Withdrawal from Distance Contract and Returning Goods
6.1 This section applies only to Buyers who are consumers under the CPA..
Such Buyers may cancel the distance contract and return purchased Goods within 14 days of (a) receiving the Goods or (b) receiving the last item in the case of multiple deliveries.:а) the date of receipt of the Goods by the Buyer or by a third party other than the courier/carrier and indicated by the Buyer - when the ordered Goods are delivered in one go; or
b) the date on which the Buyer or a third party other than the courier/carrier and indicated by the Buyer received the last Goods - when the Buyer has ordered many Goods with one Order, which are delivered separately.
6.3 The right of withdrawal does not apply to goods and circumstances listed in Article 57 CPA (e.g. custom goods, sealed media opened after delivery).
6.4 To return Goods, the Buyer must (a) notify Office 1 clearly (by e‑mail or letter) and provide a bank account for the refund, and (b) return the Goods in their unopened original packaging, complete with all accessories, labels and documents.
a) The Buyer must notify Office 1 in advance with an unambiguous application to his email or address specified in Section II. above that, on the basis of Article 50 of the ZPA, he withdraws from the distance sales contract, where he also indicates a bank account for the return of the part of the Price of the Goods paid by him; and
b) The Goods must meet the following conditions: the original packaging of the Goods placed by the manufacturer must not be opened and its integrity must not be violated, as well as the integrity of the protective stickers and other markings placed by the Seller must not be violated; there must be no mechanical damage; it must be accompanied by the attached warranty card and accompanying documents and accessories with which it was received.
6.5 The Buyer may use the standard withdrawal form (Annex 1) but is not obliged to.
6.6 Goods must be returned within 14 days of notifying Office 1.
6.7 If the above conditions are met, the Seller refunds the full Goods Price within 14 days of receiving the returned Goods or proof of dispatch.
6.8 All direct costs of returning the Goods are borne by the Buyer. The Buyer bears the risk until the Seller receives the Goods.
6.8 &nbs Complaints under Article 47(4) CPA may be sent to the address given in Section II.
7. Price of Goods. Payment. Invoicing. Electronic Invoices
7.1 Each item online has a stated price in BGN, inclusive of VAT and all taxes. If there are several variants, each variant’s price is shown..
7.2 Delivery costs are not included in the Goods Price and are paid separately by the Buyer.
7.3 Prices are valid only for online purchases, while stocks last, from the Seller’s warehouse and only at the time of ordering.:
a) only for purchase through the Online Store;
b) until the quantities of a given Product are exhausted;
c) from the Seller's warehouse;
d) only and only at the time of the Order
7.4 Office 1 may change prices at any time without notice. Buyers pay the price displayed at the time of ordering..
7.5 Payment methods include:
a) Cash on delivery (C.O.D.) – paid to the courier upon receipt. From 3 December 2018 the Seller issues no fiscal cash receipts for online C.O.D. orders; the courier’s money‑transfer receipt serves as proof of payment. C.O.D. orders are delivered by licensed courier operators “Speedy” AD or “Transpress” OOD. Payment may be made in cash or by card up to 5 000 BGN.;
b) Bank transfer – paid in advance to the Seller’s bank account with the order number as reference; proof of payment must be emailed to the Seller.;
c) Debit or credit card – paid via a virtual POS terminal (Visa, MasterCard, Maestro)..
7.6 If payment by card or bank transfer is not received within two days of order confirmation, the Order is cancelled automatically.
7.7 In case of late payment under an issued invoice, the Buyer owes a penalty of 0.5 % per day on the overdue amount, unless otherwise agreed..
7.8 Different payment conditions may be agreed in writing.
7.9 The Seller issues invoices for the Goods Price and other sums due.
7.10 Unless the Buyer requests otherwise, by accepting these Terms the Buyer:
a) waives paper invoices and
b) consents to receive electronic invoices by e‑mail. Electronic invoices comply with accounting law and are valid without signature or stamp.
7.11 Invoices must be issued within five days of delivery (for C.O.D. payments) or receipt of payment (for advance payments). For multiple deliveries within a month the Seller may issue a consolidated invoice..
8. Delivery of Goods
8.1 Goods are delivered by courier within Bulgaria on working days. The Seller selects the courier and may change it without notice..
8.2 Delivery costs are not included in the Goods Price.
8.3 Unless agreed otherwise, the Delivery Price is paid by the Buyer upon delivery.
8.4 The Delivery Price is calculated when ordering according to the courier’s tariff and confirmed by the Buyer..
8.5 No delivery charge is paid for orders above a certain amount (as specified on the Site)..
8.6 Goods are delivered to the address specified by the Buyer; large consignments may be delivered only to the building entrance unless an extra fee is paid.
8.7 If delivery is impossible on the first attempt through no fault of the Seller or courier (e.g. wrong address, no recipient), the courier leaves a notice with a phone number to arrange a second attempt. Failure to receive the goods on the second attempt terminates the contract automatically and the Buyer owes a penalty.
8.8 Delivery times are given in working days (for Sofia and other locations). The Seller may extend them by up to a specified number of days, including around public holidays.
a) For delivery to an address within the city of Sofia - [ ]working days;;
b) For delivery to other locations - [ ]working days..
8.9 For C.O.D. orders delivery time runs from confirmation that the goods are ready for dispatch; for bank transfer or card payments it runs from receipt of payment.
8.10 The Seller is not liable for delay caused by the courier or circumstances beyond its control..
8.11 On delivery, the Buyer or a third person must sign the documents. Goods should be inspected immediately; visible defects or missing accessories must be noted in a damage report in the courier’s presence and reported to the Seller by e‑mail. Otherwise the goods are deemed accepted and further claims for visible defects are invalid..
8.12 Upon delivery of the delivered Goods, the Buyer or a third party indicated by him shall be obliged to sign the documents accompanying the Goods. A third party is considered to be any person who is not the holder of the Order, but accepts the Goods upon delivery to the delivery address indicated by the Buyer..
8.13 Upon delivery, the Goods should be carefully examined by the Buyer and/or a person authorized by him. If, upon examination, obvious defects (external visible defects - damage, impacts and other damages) or the absence of any of the accessories accompanying the Goods and/or any of the documents required by Bulgarian legislation are found, the Buyer shall immediately inform the person carrying out the delivery, for which a damage report shall be drawn up in the presence of the courier/carrier. In addition, the Buyer shall immediately notify the Seller by email [ ], attaching the relevant invoice for the purchased Goods or indicating its number and date. If the Buyer fails to do so, the Goods shall be deemed to have been accepted and he shall lose the right to claim later that the Goods were delivered to him with obvious qualitative and quantitative inconsistencies and defects, including the absence of any of the accessories accompanying the Goods and/or any of the documents required by Bulgarian law..
8.14 Upon acceptance of the shipment of the Goods by the Buyer without any remarks, subsequent complaints for shortages and/or obvious defects shall be unfounded and as such shall not be satisfied. In the event that a damage report is not drawn up and signed in the presence of the courier/carrier upon receipt of the shipment and the Seller is not immediately notified by the Buyer by email [ ], the Buyer shall lose the right to request that the Goods be brought into compliance with the sales contract..
9. Warranty of Goods
9.1 Всички All Goods requiring a warranty are sold with the manufacturer’s warranty according to law and the manufacturer’s policies. Some goods, by their nature, carry no warranty.
9.2 Goods sold online are new and in original packaging.
9.3 When warranty cards are issued on paper by the manufacturer, they accompany the goods. Otherwise warranty cards are provided electronically on the Site.
9.4 Except in the cases under item 9.3, the warranty cards containing the warranties from the manufacturer of the Goods are in electronic format and are generally available to Buyers through the Site in a manner that allows their storage and reproduction.
9.5 If a warranty card is missing, the Buyer must notify Office 1 within the stated period; failing that, Office 1 is not responsible for providing it.
9.6 The warranty cards for the Goods contain information about the warranty conditions and the warranty period, as well as the service centers (authorized service centers) that provide repair of the Goods during the warranty period.
9.7 Repairs under warranty are carried out according to the manufacturer’s warranty terms; the Buyer usually bears the cost of delivering goods to the authorised service centre..
9.8 All information regarding the Goods offered for sale, including, but not limited to, technical characteristics, warranty conditions, method of use, etc., is provided by the manufacturer, respectively the importer of the respective Goods. Unless he himself is the manufacturer of the Goods, the Seller shall not bear any liability for incorrect or inaccurate information, false information presented in a misleading manner, for discrepancies between the presented factual and actual situation, as well as for typographical errors..
9.9 Consumers under the CPA may make warranty claims under the CPA rules by notifying the Seller via e‑mail and providing the relevant invoice..
9.10 Goods have a statutory two‑year warranty for conformity under the CPA.
10. Personal Data Protection and Privacy
10.1 Office 1 is a registered personal‑data controller and protects personal data under Bulgarian law.
10.2 By registering, the Buyer voluntarily provides the requested personal data; Office 1 may change the scope of data requested.
10.3 By completing registration and accepting the Terms, the Buyer consents to the use and storage of their personal data for: technical administration of the Site and Online Store; creating and managing the Buyer Profile; contacting the Buyer; processing Orders and deliveries; service improvements; advertising campaigns, marketing and market research; sending newsletters, catalogues and other commercial communications; and any other commercial notifications. The Buyer consents to Office 1 providing data to third parties (e.g. couriers) for these purposes..
10.4 Buyers may object to the use of their data for the purposes above or withdraw consent for direct marketing at any time by sending an e‑mail to Office 1.
10.5 By accepting the Terms, Buyers consent to receive commercial communications at the address, e‑mail or phone provided..
11. Other Provisions
11.1.1 Disputes arising from these Terms shall be resolved by mutual agreement; failing that, by the competent Bulgarian court
11.2 For matters not covered, the applicable Bulgarian legislation applies.
11.3 о Disputes between consumers and the Seller fall under the jurisdiction of the General Conciliation Commission at the Consumer Protection Commission (www.kzp.bg). Office 1 is not obliged to participate in alternative dispute resolution bodies..
11.4 The Buyer is aware that the Site uses cookies and agrees to Office 1’s Cookie Policy. Cookies are small text files stored on the user’s device to recognise it on future visits; they may collect general information about how users reach and use the site. Modern browsers allow cookie settings to be changed or cookies to be disabled, but disabling cookies may affect site functionality.
11.5 Office 1 endeavours to keep the information on the Site and in the Online Store accurate and up to date but is not liable for its completeness or reliability..
11.6 Office 1 is not liable if the Buyer temporarily cannot access any part of the Site due to reasons beyond Office 1’s control (e.g. technical failures, power outages). Office 1 is not liable for damage to
11.7 Office 1 reserves the right to edit the Site and Online Store content and to terminate access at any time.
11.8 The Site may contain links to other websites; Office 1 is not responsible for their privacy policies or content.
11.9 All intellectual‑property rights—trade marks, copyright in materials, photos, logos, images—remain the property of Office 1 or its licensors. Any use of the Site’s content, including copying or storing it in whole or in part for purposes other than personal, non‑commercial use, is prohibited without permission from Office 1..
Appendix № 1 Standard form for exercising the right to withdraw from the contract
These General Terms and Conditions were adopted by the Management Board of the Panda Cooperative and are in force from [ ], as subsequently amended on [ ]. The General Terms and Conditions were last updated on [ ] 2016. With each change and/or addition to the General Terms and Conditions, the Panda Cooperative updates the General Terms and Conditions published on the Site, which become binding for the Buyer and the Seller from the moment of publication of the relevant update.