GENERAL TERMS AND CONDITIONS FOR IPS PRINT SERVICES

SECTION 1. GENERAL PROVISIONS

1.1. “Panda” COOP, UIC 000885099, provides IPS print services, performs servicing and maintenance of printing equipment, supplies spare parts and consumables, and carries out hardware and software implementation and installation of print infrastructure to optimize direct and indirect costs through print management services and business solutions in office and production environments. 1.2. For the purpose of harmonizing the rules for the provision of IPS print services and related print management services, Cooperative “Panda” (hereinafter the “PROVIDER”) adopts these General Terms and Conditions for IPS print services (hereinafter the “General Terms and Conditions”). 1.3. The General Terms and Conditions apply to all relations between the PROVIDER and the CLIENT in connection with the provision of IPS print services and related print management services, unless their application is expressly excluded by a written agreement. 1.4. The CLIENT’s commercial terms shall not apply to the PROVIDER. 1.5. The General Terms and Conditions shall be effective from the earliest of: • 1.5.1. the submission of an offer by the PROVIDER; • 1.5.2. the CLIENT’s request for a service; • 1.5.3. the conclusion of an individual written agreement that does not expressly exclude the application of the General Terms and Conditions; • 1.5.4. the occurrence of any other relevant circumstance. For the avoidance of doubt, the General Terms and Conditions become effective vis-à-vis the CLIENT no later than upon assignment of the IPS print services or the delivery of a device by the PROVIDER, whichever occurs first. 1.6. If any provisions of the General Terms and Conditions become wholly or partially invalid, such invalidity shall not affect the validity or binding force of the remaining provisions. The Parties shall renegotiate in good faith the terms of any invalid clause and, failing agreement, such clause shall be replaced by the respective mandatory legal rule.

SECTION 2. DEFINITIONS

2.1. “Agreement” means an individual written Subscription Agreement for IPS print services between the PROVIDER and the CLIENT together with all annexes and amendments thereto (addenda), which form an integral part thereof, and by signing which the CLIENT accepts these General Terms and Conditions. 2.2. “CLIENT” means the client indicated in the Agreement, bound by the terms of the Agreement and the General Terms and Conditions, as well as all its branches and offices specified in the Agreement as service locations. 2.3. “Confidential Information” means all information about the Parties constituting trade or manufacturing secrets—facts, information, decisions and data related to business activity, including information regarding clients, offers, personnel, production technologies, marketing strategies, know-how, cash flow data, available raw materials, materials and goods, as well as all data designated by a Party as confidential. Information that is publicly known and/or subject to mandatory disclosure by law or other regulation is not Confidential Information. 2.4. “Page” means each copied or printed sheet of paper or film. 2.5. “Device” means any device owned by the PROVIDER or the CLIENT identified by its main individualizing features and service location in the Agreement with the CLIENT. 2.6. “Problems” means malfunctions that cannot be remedied by the CLIENT through replacement of consumables or by using applications and/or procedures within the CLIENT’s competence. 2.7. “Service Center” means the PROVIDER’s service organization authorized to perform service and repair activities on the devices under the Agreement with the CLIENT. 2.8. “Service Location” means each CLIENT location at which the PROVIDER has installed devices and software to perform IPS print services under the Agreement with the CLIENT. 2.9. “Business Day” means Monday through Friday from 09:00 to 18:00, excluding national holidays and other officially declared non-working days in the Republic of Bulgaria. 2.10. “Standard Working Hours” means 09:00 to 18:00, Monday through Friday, excluding national holidays and other officially declared non-working days in the Republic of Bulgaria. 2.11. “Response Time” means the period between the registration of a problem in the PROVIDER’s system and the start of the procedure for its rectification by a service technician, measured in hours based on Standard Working Hours. 2.12. “Time to Resolution” means the time within which the operability of the device/system must be restored, measured from the moment the service problem is registered until the moment it is resolved.

SECTION 3. PRICES AND PAYMENT TERMS

3.1. After execution of the Agreement, the CLIENT shall pay a monthly subscription fee for IPS print services and a monthly rental price for device use (if applicable) in accordance with the calculation method and unit prices set out in the Agreement. 3.2. The monthly subscription for IPS print services is formed as the sum of the monthly IPS service fees for each device listed in the Agreement, regardless of whether it is owned by the PROVIDER or the CLIENT. 3.3. The monthly IPS service fee is calculated based on the number of A4 pages printed and copied from the device report for the preceding calendar month, using the formula X * Y, where: X = number of pages of actual consumption, extracted from the counters for mono printing and color printing (if applicable); Y = unit price per 1 (one) page for mono printing and color printing (if applicable).

Note: All pages from the device counters printed/copied in formats other than A4 are converted to A4 for invoicing pursuant to ISO 216 international paper size standard.

3.4. Where the Agreement indicates a minimum monthly IPS service fee for the respective device, it is calculated as (Y * Z), where: Y = unit price per 1 (one) page for mono printing and color printing (if applicable); Z = minimum billable quantity specified in the Agreement as number of A4 mono pages and A4 color pages (if applicable).

Note: The minimum monthly fee is charged and invoiced when the actual consumption from the device counters for mono and color (if applicable) is less than Z for that device under the Agreement.

3.5. The monthly rental price for device use is formed as the sum of monthly rental prices for each device listed in the Agreement for which ownership is indicated as belonging to the PROVIDER. For the avoidance of doubt, the CLIENT does not owe rent for any device indicated in the Agreement as owned by the CLIENT. 3.6. The PROVIDER issues an invoice for the monthly IPS subscription and the monthly device rental price (if applicable) by the 10th day of the month following the month of reported use of IPS print services. 3.7. Each invoice issued by the PROVIDER to the CLIENT is an electronic invoice under applicable law, signed with a qualified electronic signature and sent via the e-document exchange platform www.e-faktura.bg to the CLIENT’s email for receiving e-invoices as specified in the Agreement. 3.8. Acceptance of each electronic invoice issued by the PROVIDER to the CLIENT does not require acknowledgment of receipt pursuant to Art. 8(1) of the Electronic Document and Electronic Certification Services Act (ZEDESU) and Art. 114(9) of the VAT Act (ZDDS). The CLIENT is deemed to have accepted the e-invoice on the day the document is marked “Known” (“Известен”) in the platform www.e-faktura.bg, confirming that the platform has sent an automatic email with a link to the PROVIDER’s e-invoice to the CLIENT’s email address. 3.9. Each invoice issued by the PROVIDER shall be paid by the CLIENT within 5 (five) days of receipt pursuant to Clause 3.7 via bank transfer to the bank account indicated on the invoice. 3.10. Pursuant to the Law on the Introduction of the Euro in the Republic of Bulgaria, each PROVIDER invoice under the Agreement shall state prices for the monthly IPS subscription and monthly device rental (if applicable) as amounts in: • 3.10.1. Bulgarian leva, when the invoice relates to a period up to 31.12.2025; • 3.10.2. Euro, when the invoice relates to a period after 01.01.2026. 3.11. Each invoice issued by the PROVIDER shall be paid by the CLIENT in the currency indicated for the total amount of the invoice. 3.12. Any payment by the CLIENT shall first cover costs, then statutory interest and agreed liquidated damages/penalties (if charged by the PROVIDER), and finally principal. If the payment reference is unclear, the payment shall cover the CLIENT’s obligations in order of their occurrence from oldest to newest. 3.13. The unit prices in the Agreement for the monthly IPS subscription per 1 (one) page (mono and color) shall increase as of January 1 of the following calendar year by the percentage of the official Consumer Price Index (CPI) for the previous year in cases where it exceeds 3%, as published by the National Statistical Institute (or another index replacing the CPI). In such cases the PROVIDER shall notify the CLIENT by email to the e-invoice address specified in the Agreement. 3.14. The PROVIDER may request an increase of the monthly rental price for any device indicated as owned by the PROVIDER upon the occurrence of industry-specific factors leading to increased costs, such as new or increased taxes or social/health insurance payments, an increase in the minimum wage, increases in the prices of raw materials, consumables, electricity, and any other factors beyond the PROVIDER’s control that increase costs and/or reduce profit. The PROVIDER shall make a written proposal for new prices; the CLIENT may object, in which case the Parties shall negotiate in good faith. If no agreement is reached within 30 (thirty) days of the CLIENT’s receipt of the proposal, either Party may terminate the Agreement with notice effective immediately to the other Party. 3.15. After execution of the Agreement, the CLIENT shall not pay an initial installation fee for each device where installation can be completed in a single visit to the Service Location. If more than one visit is required for initial installation at a Service Location for reasons beyond the PROVIDER’s control, the PROVIDER may charge the CLIENT for an unwarranted visit per the PROVIDER’s price list in force at the time of invoicing. 3.16. On-site visits by the PROVIDER’s service technician to rectify a problem are free of charge for the CLIENT, except in the cases under Clause 3.17. 3.17. If a visit is required for the same device and the reasons are due to the CLIENT’s fault or negligence, the PROVIDER may charge the CLIENT for an unwarranted visit as per the PROVIDER’s then-current price list. 3.18. All additional services listed in Clause 4.1.2 are charged to the CLIENT according to the PROVIDER’s price list at the time of the request and after a PROVIDER offer is made and accepted by the CLIENT.

SECTION 4. SCOPE OF IPS PRINT SERVICES

4.1. The PROVIDER performs IPS print services as follows:

4.1.1. Core IPS print services performed for every CLIENT: 4.1.1.1. delivery of devices; 4.1.1.2. initial installation of devices; 4.1.1.3. initial training for operation with the installed devices; 4.1.1.4. initial installation of print monitoring software; 4.1.1.5. device servicing and maintenance; 4.1.1.6. provision of spare parts and consumables for devices; 4.1.1.7. device preventive maintenance. 4.1.2. Additional IPS print services, performed against an additional fee: 4.1.2.1. delivery and installation of specialized print infrastructure; 4.1.2.2. deployment of software for access control and print management; 4.1.2.3. cloud integration of print management software; 4.1.2.4. other services agreed with the CLIENT.

4.2. Device delivery is to a Service Location within the Republic of Bulgaria and includes delivery of new, unused devices in factory packaging. Delivery is free for the CLIENT unless otherwise agreed in advance. 4.3. Distribution (carrying) of devices at the Service Location on the delivery day includes bringing into the building/premises/site and delivery to floor and room. 4.3.1. Distribution costs are borne by the CLIENT unless otherwise agreed in advance. 4.3.2. Distribution costs are calculated pursuant to the Delivery, Distribution and Installation Terms at https://office1.bg/info-delivery. 4.3.3. The unit price for distributing a device from the active assortment is listed in its description on www.office1.bg. 4.4. The initial installation service is performed once at the Service Location and includes hardware and network connection of 1 (one) server or server workstation or up to 3 (three) workstations. The service is free for the CLIENT provided it can be completed within a single visit by a PROVIDER service technician, unless otherwise agreed. 4.4.1. On the day of initial installation, the Parties’ representatives sign a handover protocol for initial installation of devices for IPS print services, identifying the CLIENT’s Service Location, the brand, model and serial number of each installed device; this protocol becomes an integral part of the Agreement. 4.4.2. If a change of Service Location is needed, the CLIENT shall notify the PROVIDER in writing and the Parties shall arrange re-installation of the devices for IPS print services, after which a new handover protocol for initial installation at the new Service Location shall be signed. 4.5. Initial training is performed once at the Service Location within a single visit of a PROVIDER service technician and includes on-site introductory training for proper use of the installed devices per the manufacturer’s instructions. Free for the CLIENT unless otherwise agreed. 4.6. Initial installation of print monitoring software is performed once at the Service Location and includes initial software installation and device settings. The service is free unless otherwise agreed. The right to use the software is paid separately by the CLIENT at the price, payment periodicity and number of users specified in the Agreement or in the PROVIDER’s offer accepted by the CLIENT, which becomes part of the Agreement. 4.7. Device service and maintenance is performed as needed and includes rectifying device problems. The service is performed under Section 6 “Problem Resolution Procedure” and is free for the CLIENT except in the cases under Clause 4.8. 4.8. The following problems are not rectified free of charge and are payable by the CLIENT at the price stated in a PROVIDER offer accepted by the CLIENT, where the problems are due to: 4.8.1. invalid or expired manufacturer’s warranty or improper use contrary to the manufacturer’s instructions; 4.8.2. damage due to physical breakage, dropping, or other excessive mechanical impacts causing external or internal breakages preventing intended use; 4.8.3. damage due to moving the device after initial installation at the Service Location or similar actions not performed by the PROVIDER; 4.8.4. damage due to fire, flooding, natural disasters, extreme temperatures, smoke, radiation, external electrical or magnetic anomalies; 4.8.5. damage due to liquid spillage on the device; 4.8.6. damage due to improper connection to the power grid; 4.8.7. damage due to incompatible spare parts and consumables not supplied by the PROVIDER; 4.8.8. damage due to incompatible paper for the device; 4.8.9. damage due to changes to production settings or software settings made by the PROVIDER, except permissible end-user personalization per the manufacturer’s instructions; 4.8.10. damage due to repairs, hardware or software upgrades or similar actions not performed by the PROVIDER; 4.8.11. damage to a device purchased from the PROVIDER occurring during an invalid or expired commercial (manufacturer’s) warranty; 4.8.12. damage to a device not purchased from the PROVIDER occurring during an invalid or expired commercial (manufacturer’s) warranty. 4.9. The service for supplying spare parts and consumables is performed as needed and includes providing toners, drums, rollers and similar items as well as spare parts for problem resolution. The service is free for the CLIENT if all of the following conditions are met: 4.9.1. none of the cases in Clause 4.8 apply; 4.9.2. replacement of a depleted toner is performed after at least 85% of the rated capacity of the respective toner cartridge has been used (per the manufacturer’s specification); 4.9.3. replacement of toner is performed after full depletion of the cartridge’s rated capacity (per the manufacturer’s specification); 4.9.4. replacement of a device consumable is performed as needed under the manufacturer’s specification; 4.9.5. installation of the same spare part is performed as needed under the manufacturer’s specification. 4.10. Outside the cases under Clause 4.9, supplying spare parts and consumables is paid additionally by the CLIENT per the PROVIDER’s offer accepted by the CLIENT. 4.11. Where the Agreement provides that paper is supplied as a consumable, the paper is paid by the CLIENT at the price stated in the PROVIDER’s offer accepted by the CLIENT, which forms an integral part of the Agreement. 4.12. Device preventive maintenance is performed periodically per the manufacturer’s recommendations and includes remote monitoring, diagnostics and preventive servicing. The PROVIDER must inform the CLIENT at least 10 (ten) Business Days prior to scheduled preventive maintenance. 4.13. The additional IPS services under Clause 4.1.2 may provide various useful capabilities for print monitoring and control (deployment of specialized print management software, creation of personalized rights and policies within the print environment, extraction of reports and analytics, etc.). These are paid separately by the CLIENT under the prices, terms and payment periodicity stated in the Agreement or PROVIDER’s offer accepted by the CLIENT, which becomes part of the Agreement.

SECTION 5. PRIORITY LEVELS AND RESPONSE TIMES

5.1. The PROVIDER remedies problems in compliance with the following priority levels: 5.1.1. “High Priority”: the problem completely prevents use for the CLIENT’s core business processes at the Service Location or the agreed core functions cannot be used, resulting in stoppage of the CLIENT’s core work at the Service Location. 5.1.2. “Medium Priority”: users can use the nearest alternative device at the same Service Location or the problem allows the agreed core functions to be used, but some functions cannot be used as intended, resulting in stoppage of the CLIENT’s core work at the Service Location. 5.1.3. “Low Priority”: the problem causes some functions or features to be unusable as described and specified, but the CLIENT’s core work continues. 5.2. Where the CLIENT has granted remote access to the PROVIDER for remote device monitoring, if the problem can be identified remotely, the PROVIDER shall automatically register the problem without requiring action by the CLIENT and shall automatically initiate remediation. 5.3. Where the CLIENT has granted remote access for monitoring device operation, the Response Time and Time to Resolution are measured: 5.3.1. starting from when the problem is sent by the CLIENT via email to service_o1s@office1.bg; 5.3.2. ending at the time of problem resolution as evidenced by a protocol issued by a PROVIDER service technician. 5.4. When creating the email under Clause 5.3.1, the CLIENT shall indicate the problem’s priority level in the email subject, describe the problem in the body, and attach clear and detailed photos and/or videos relevant to the problem from the device at the Service Location. 5.5. For High Priority, the PROVIDER’s Response Time is 3 (three) hours and Time to Resolution is up to 2 (two) Business Days. 5.6. For Medium Priority, the PROVIDER’s Response Time is 4 (four) hours and Time to Resolution is up to 2 (two) Business Days. 5.7. For Low Priority, the PROVIDER’s Response Time is 8 (eight) hours and Time to Resolution is up to 3 (three) Business Days. 5.8. Regardless of priority level, if the problem cannot be resolved within the applicable Time to Resolution, the PROVIDER shall supply the CLIENT with a loaner device for the period after the Time to Resolution expires until actual resolution, as evidenced by a protocol issued by a PROVIDER service technician. 5.9. After supplying a loaner device, the CLIENT shall pay for the pages printed on it under the same conditions applicable to the device being replaced until the problem is resolved, unless otherwise agreed. 5.10. If the PROVIDER fails to observe the Response Time, the Parties shall follow these escalation levels: 5.10.1. First Level Escalation: upon failure to meet Response Time and Time to Resolution, the CLIENT informs the PROVIDER at pavel.nikolov@office1.bg. 5.10.2. Second Level Escalation: upon recurring failure to meet Response Time and Time to Resolution, the CLIENT informs the PROVIDER at milcho.rogachev@office1.bg. 5.11. The PROVIDER is not deemed in breach of Response Time/Time to Resolution where: 5.11.1. the problem is caused by hardware and/or software for which the PROVIDER is not responsible under these Terms; 5.11.2. the problem is caused by actions and/or omissions for which the PROVIDER is not responsible under these Terms; 5.11.3. the problem is due to malicious acts (theft, vandalism, excessive mechanical impacts causing breakages); 5.11.4. the problem is caused by natural forces; 5.11.5. the problem constitutes a failure in any of the cases under Clause 4.8. 5.12. Response Time and Time to Resolution apply to the PROVIDER within a Business Day and during Standard Working Hours as defined herein.

SECTION 6. PROBLEM RESOLUTION PROCEDURE

6.1. Upon receiving the CLIENT’s notice under Clause 5.3.1, the PROVIDER shall, within the Response Time: 6.1.1. contact the CLIENT by phone to establish the facts concerning the problem; 6.1.2. provide, via a PROVIDER service technician, remote consultation by phone and/or email to diagnose and remedy the problem by having the CLIENT follow the instructions provided. 6.2. If the problem cannot be remedied within the Response Time per Clause 6.1.2, the PROVIDER shall, within the Time to Resolution: 6.2.1. instruct the CLIENT to send the device to the Service Center by courier; or 6.2.2. arrange an on-site visit by a PROVIDER service technician at the Service Location to remedy the problem. 6.3. If the problem cannot be remedied per Clause 6.2.2, the service technician shall arrange shipment of the device to the Service Center by courier or personally collect the device under a protocol without further action required by the CLIENT. 6.4. The usual time for remediation in the Service Center is 10 (ten) Business Days from receipt of the device, which may be extended where a spare part or consumable is unavailable, of which the CLIENT shall be timely informed. During this period, the PROVIDER shall provide the CLIENT with a loaner device until actual problem resolution as evidenced by a PROVIDER protocol. 6.5. If remediation in the Service Center is impossible, the PROVIDER shall act as follows with respect to the device: 6.5.1. where the device is owned by the PROVIDER and used by the CLIENT for a monthly rental fee—the PROVIDER shall replace it with a new device having the same or similar characteristics and intended use; 6.5.2. where the device is owned by the CLIENT, purchased from the PROVIDER, and covered by a valid manufacturer’s commercial warranty—the PROVIDER shall replace it with a new device having the same or similar characteristics and intended use; 6.5.3. where the device is owned by the CLIENT, purchased from the PROVIDER, and not covered by a valid manufacturer’s warranty (invalid or expired)—the CLIENT may purchase a new device at the price stated in a PROVIDER offer accepted by the CLIENT; 6.5.4. where the device is owned by the CLIENT, not purchased from the PROVIDER, and not covered by a valid manufacturer’s warranty (invalid or expired)—the CLIENT may purchase a new device at the price stated in a PROVIDER offer accepted by the CLIENT. 6.6. Remediation of problems in the cases under Clause 4.8 is performed by the PROVIDER against additional payment by the CLIENT at the price stated in a PROVIDER offer accepted by the

CLIENT.

SECTION 7. REQUIREMENTS FOR THE CLIENT’S IT ENVIRONMENT

7.1. Prior to initial installation of a device by the PROVIDER, the CLIENT must: 7.1.1. have power outlets at the Service Location with supply voltage 220V ±15% located as close as possible to the device location; 7.1.2. have at the Service Location a computer or server running continuously with an operating system version no older than Windows 10 / Windows 11 (for a computer) and Windows Server 2019 (for a server); 7.1.3. provide a network cable brought as close as possible to the device location; 7.1.4. ensure that the computer or server is on the same network or that the network is configured as open/visible for connection—applicable when the device will be used with network access from other devices. 7.2. On the day of initial installation by the PROVIDER, the CLIENT must: 7.2.1. provide the PROVIDER’s representative with access to the Service Location on the day of the visit; 7.2.2. provide the PROVIDER’s representative with the necessary access rights to the computer, server, router and other network infrastructure (IP, Subnet Mask, Gateway, username, password, etc.) for installation of the monitoring application and device drivers, scanning settings, etc.; 7.2.3. provide the PROVIDER’s representative with necessary access rights to a local or cloud FTP server/shared folder or to an existing email account for scan settings; 7.2.4. make changes to communication rules to overcome Firewall and/or antivirus restrictions allowing connectivity between the computer/server and the device or the manufacturer’s cloud data exchange space; 7.2.5. ensure the presence at the Service Location of a competent representative to assist the PROVIDER’s representative with accesses and connectivity tests between the device and the computer/server/network. 7.3. During the performance of IPS print services by the PROVIDER, the CLIENT must: 7.3.1. maintain working internet and, where applicable, network connectivity at the Service Location for normal device operation; 7.3.2. ensure permanent remote access to device counter readings through the monitoring application installed on the computer or server; 7.3.3. provide, when necessary, remote access via AnyDesk, UltraViewer or VPN to the computer/server and device during the remote consultation under Clause 6.1.2 for diagnostics and during preventive maintenance under Clause 4.12; 7.3.4. maintain an appropriate level of data protection on the computer/server; 7.3.5. control access to the device and network infrastructure (where applicable); 7.3.6. ensure the presence at the Service Location of a competent representative to assist the PROVIDER’s representative according to the purpose of the visit; 7.3.7. provide the PROVIDER’s representative access to the Service Location on the day of a visit for problem resolution or reasons related to IPS service performance; 7.3.8. provide suitable working conditions and conduct initial occupational health and safety briefing at the Service Location in accordance with regulations. 7.4. Initial installation and introductory training for proper device use shall be performed by the PROVIDER after scheduling is coordinated between the Parties and subject to the CLIENT’s confirmed readiness and fulfillment of its obligations under Clauses 7.1 and 7.2. 7.5. If a PROVIDER visit is required to rectify a problem arising from the CLIENT’s failure to fulfill any obligation under Clauses 7.1–7.3, the PROVIDER may charge the CLIENT for an unwarranted visit under the PROVIDER’s price list at the time of invoicing. 7.6. If the CLIENT uses the additional IPS services under Clause 4.1.2, the CLIENT must also meet the manufacturer’s minimum technical and system requirements for the selected additional software.

SECTION 8. DELIVERY DEADLINES

8.1. For initial installation of devices and/or software, the PROVIDER delivers within 10 (ten) Business Days from the Agreement date after scheduling is coordinated between the Parties. 8.2. During the term of the Agreement, the PROVIDER supplies consumables within 10 (ten) Business Days from the date the need for the consumable is established. 8.3. During the term of the Agreement, the PROVIDER provides a spare part for problem resolution within 10 (ten) Business Days from the date the need for the spare part is established.

SECTION 9. EFFECTIVE DATE, TERM AND TERMINATION

9.1. Each Agreement between the PROVIDER and the CLIENT indicates the term for which it is concluded and binds the Parties with their rights and obligations. 9.2. For each Agreement, the term starts from the date on which the second Party signs; the period for reporting and invoicing under the Agreement starts from the date of the handover protocol for initial installation of devices for IPS print services, specifying the Service Location and device serial numbers, which becomes part of the Agreement. 9.3. Each Agreement is terminated in the following cases: 9.3.1. upon expiry of its term; 9.3.2. by mutual consent through a signed addendum settling the financial relations; 9.3.3. unilaterally by the PROVIDER with 30-day notice before expiry of the initial term; 9.3.4. unilaterally by the PROVIDER with notice effective immediately if the CLIENT is in default of payment for two monthly invoices; 9.3.5. unilaterally by the CLIENT with 30-day notice before expiry of the initial term; 9.3.6. unilaterally by either Party with 30-day notice after expiry of the initial term. 9.4. Upon termination under Clause 9.3.2, the Parties sign a handover protocol for termination of IPS print services on devices, which becomes part of the Agreement. 9.5. Upon any termination before the end of the initial term, the CLIENT shall return to the PROVIDER the devices owned by the PROVIDER specified in the Agreement within 7 days of request. At the PROVIDER’s discretion, the CLIENT shall return such devices either by personal handover at the Service Location on an agreed date or by courier to the PROVIDER’s address in Bulgaria.

SECTION 10. LIABILITY AND LIQUIDATED DAMAGES/PENALTIES

10.1. The PROVIDER is not liable for: 10.1.1. damage caused by unlawful or improper operation of the device contrary to the manufacturer’s instructions; 10.1.2. full or partial inoperability of computer/server/network/device arising from the CLIENT’s failure to fulfill any obligation under Clauses 7.1–7.3; 10.1.3. full or partial loss of the CLIENT’s information arising from the CLIENT’s failure to fulfill any obligation under Clauses 7.1–7.3. 10.2. The existence of possible defects of a device or in the performance of IPS services after the Agreement is concluded does not release the CLIENT from its obligation to pay the PROVIDER’s invoices in full and on time. 10.3. If the device is operated by the CLIENT in an unsuitable working environment per the manufacturer’s instructions, or unsuitable paper/film, consumables or spare parts not provided by the PROVIDER are used, or repair is performed by an unauthorized service or persons, the PROVIDER bears no responsibility and the CLIENT shall pay for services and spare parts at the price stated in a PROVIDER offer accepted by the CLIENT. 10.4. All CLIENT claims for compensation of direct or indirect damages, losses and lost profits due to possible device defects and/or IPS service defects are excluded, and the PROVIDER shall not be liable for such consequences for the CLIENT’s business, work or production. 10.5. Under an Agreement, the PROVIDER is not liable to the CLIENT or third parties for any direct or indirect damages, fines, penalties, costs or other payments arising in connection with the use/non-use of the device. If, as owner of the device, the PROVIDER pays a third party any compensation, fine, penalty or other sums in connection with the CLIENT’s use of the device, the CLIENT shall reimburse the PROVIDER the amounts paid and all other damages—losses, lost profits, expenses (fees, costs, attorneys’ fees), etc. If the device(s) for any reason are subject to theft, vandalism, or are confiscated for the benefit of the state or assigned to third-party creditors of the CLIENT, the CLIENT owes the PROVIDER compensation equal to the insured value under the insurance concluded by the PROVIDER with an insurer for the first year of the Agreement term. 10.6. The PROVIDER is not liable to the CLIENT for losses or lost profits suffered by the CLIENT or any third party as a result of an unsuitable choice or improper use of the device by the CLIENT. 10.7. The CLIENT may not set off its claims against the PROVIDER’s claims under any legal relationship, unless such CLIENT claims are court-confirmed or expressly acknowledged in writing by the PROVIDER. 10.8. In case of delay in payment of any due monetary obligation arising from the Agreement or a service performed by the PROVIDER, the PROVIDER may demand immediate payment of all amounts due, regardless of their maturity. 10.9. In case of delayed payment of an invoice, the CLIENT owes the PROVIDER a penalty of 0.5% per day on the amount due until full payment. This does not deprive the PROVIDER of the right to claim actual damages exceeding the agreed penalty. The CLIENT also pays all costs related to out-of-court and/or court collection. 10.10. Cash payments to PROVIDER representatives have discharging effect only where the respective representative has express written authority to receive payments. Payment is not deemed made until it is at the PROVIDER’s disposal. 10.11. If the CLIENT is in arrears for two invoices, the PROVIDER may terminate, with notice effective immediately, all agreements and/or partially or wholly withdraw preferential terms in favor of the CLIENT, if any, including trade discounts, installment payments, etc. 10.12. If the delay exceeds one month, the PROVIDER may suspend all orders, all IPS services and Agreements with the CLIENT or terminate the Agreements with notice effective immediately. 10.13. The PROVIDER is entitled to a penalty from the CLIENT for early termination by the CLIENT under Clause 9.3.5 equal to the amounts of the monthly IPS subscription and the monthly device rental (if applicable) due by the CLIENT for the months remaining until expiry of the initial term for each device included. 10.14. In case of delay by the CLIENT to return devices owned by the PROVIDER under Clause 9.5, the CLIENT owes a penalty equal to the market value of each unreturned device determined as of the date the device was included in the Agreement. 10.15. The PROVIDER undertakes to meet the agreed Response Time and Time to Resolution in 95% of cases, and to resolve 90% of problems at the first on-site visit. If the PROVIDER is at fault for failing to meet these parameters, the PROVIDER shall owe the following penalties: 10.15.1. If Time to Resolution is achieved within 85%–94.99%, a penalty of 1% of the invoice value to the CLIENT for the respective period; 10.15.2. If achieved within 75%–84.99%, a penalty of 2% of the invoice value for the respective period; 10.15.3. If achieved below 75%, a penalty of 3% of the invoice value for the respective period; 10.15.4. If achieved below 60%, the CLIENT may terminate the Agreement with 90-day written notice.

SECTION 11. FORCE MAJEURE

11.1. The Parties shall not be liable for full or partial non-performance of obligations under the individual Agreement if due to force majeure within the meaning of Art. 306 of the Commerce Act. 11.2. A Party that is unable to perform due to a force majeure event must notify the other Party in writing within 7 days of its occurrence, stating the expected period of effect and cessation. 11.3. Insolvency of a Party does not constitute force majeure.

SECTION 12. CONFIDENTIALITY

12.1. Upon signing the Agreement, the Parties may mutually provide explicit documents containing Confidential Information. Such information shall be processed and stored by the receiving Party in a manner ensuring its confidentiality. 12.2. The Parties shall use disclosed Confidential Information solely for the purposes for which it was disclosed, unless there is the other Party’s express written consent for other use.

SECTION 13. CORRESPONDENCE

13.1. All communications between the Parties shall be conducted at the addresses specified in the respective Agreement with the CLIENT, including electronic addresses, during Standard Working Hours, and email correspondence shall be deemed written correspondence. 13.2. Addresses may be changed only by written notice, effective upon receipt by the other Party; until then, all messages sent to/from the specified address/number are deemed duly sent/received.

SECTION 14. GOVERNING LAW

14.1. All disputes between the Parties regarding the effect of the individual Agreement shall be settled amicably through negotiations and in the spirit of good commercial relations; failing that, the dispute shall be referred to the competent Bulgarian court. 14.2. A waiver by the PROVIDER exists only when set out in a signed written document expressly specifying the right waived by the PROVIDER.

SECTION 15. MISCELLANEOUS

15.1. Upon execution of the Agreement, each device delivered to the CLIENT for a monthly rental fee remains the exclusive property of the PROVIDER throughout the term of the Agreement and upon early termination within the initial term. After expiry, the Parties may agree terms for acquisition of the device by the CLIENT. 15.2. The Parties agree that, upon signing the Agreement and all addenda thereto, they may use and will recognize as valid any qualified electronic signature within the meaning of Art. 13(4) of the Electronic Document and Electronic Certification Services Act, with the Parties as holders and the persons representing them by law or proxy as authors, issued by a trust service provider within the meaning of Regulation (EU) No 910/2014, included in the EU Trusted List. 15.3. The PROVIDER is not responsible for the CLIENT’s authorization or lack thereof of its employees who perform actions under the Agreement such as signing handover protocols for initial installation of devices for IPS print services and/or other documents related to the effect of the individual Agreement. The CLIENT agrees that all actions by its representatives and/or employees, whether duly authorized or not, bind the CLIENT. 15.4. The General Terms and Conditions enter into force 30 (thirty) days after the date of their public announcement on www.office1.bg, after which the PROVIDER will apply them to all CLIENTS who have concluded an Agreement with the PROVIDER, except for agreements without an express clause on the application of the General Terms and Conditions. 15.5. If the General Terms and Conditions need to be amended, the PROVIDER will provide the consolidated text of the new General Terms and Conditions by publishing them in full on www.office1.bg and will send a link thereto by message to the CLIENT’s email specified in the Agreement. The foregoing means of electronic communication are accepted by the CLIENT as an appropriate way to announce the changes and provide an opportunity to review their content. 15.6. Amendments to the General Terms and Conditions take effect 30 (thirty) days after the day the PROVIDER provides the consolidated text of the new General Terms and Conditions pursuant to Clause 15.5. 15.7. In cases of termination under these General Terms and Conditions, termination has effect for the future and does not affect services provided by the PROVIDER before receipt of the notice. 15.8. For matters not regulated herein, the applicable Bulgarian civil and commercial legislation shall apply. ________________________________________ This version of the General Terms and Conditions was adopted on 26.08.2025 and is in force as of 26.09.2025.